Emotional Design: Why we love(or hate) everyday things, Donald A. Norman,2004

  • Emotional Design,
    • Part 1: The meaning of things
      • Chapter 1: Attractive things work better
        • pp21 Three Levels of processing: Visceral, behavioral, and reflective
      • Chapter 2: The multiple faces of emotion and design
    • Part 2: Design in practice
      • Chapter 3: Three levels of design: Visceral, behavioral, and reflective.
      • Chapter 4: Fun and Games
      • Chapter 5: People, Places, and Things
        • pp138 Blaming inanimate objects
        • pp141 Trust and design
      • Chapter 6: Emotional machines
      • Chapter 7: The future of robots
    • Epilogue: We Are All Designers
      • pp224 We are all designers
        • A space can be made into a place by its occupants. The best that the designer can do is put the tools into their hands –Steve Harrison and Paul Dourish, “Re-place-ing space”